Shipping & Returns
// In light of current circumstances, shipping to Ukraine, Russia, and Belarus will be temporarily suspended until further notice //
Once your order is completed, it can take between 24 to 72 hours to be shipped.
Please contact us by email - info@ragen.pro - if the destination country is not on the list below before placing your order, so we can help you.
Estimated delivery time
| SPAIN AND PORTUGAL | 2-4 working days |
| EU COUNTRIES | 3-7 working days |
| NON-EU COUNTRIES | 4-10 working days |
Shipping costs
| SPAIN | ZONE | SHIPPING COST | FREE SHIPPING |
| PENINSULA | 4.50 € | 85 € | |
| BALEARIC ISLANDS | 5.50 € | 85 € | |
| CANARY ISLANDS, CEUTA AND MELILLA | 20 € | N/A | |
| ZONE | COUNTRIES | SHIPPING COST | FREE SHIPPING |
| EU 1 | PORTUGAL PENINSULAR | 12 € | 140 € |
| EU 2 | GERMANY, BELGIUM, FRANCE, NETHERLANDS, ITALY, LUXEMBOURG | 12 € | 150 € |
| EU 3 | ANDORRA | 15 € | 155 € |
| EU 4 | AUSTRIA, DENMARK, SLOVAKIA, ESTONIA, SLOVENIA | 15 € | 155 € |
| FINLAND, GREECE, HUNGARY, IRELAND, LATVIA, LITHUANIA, POLAND, MONACO, CZECH REPUBLIC, ROMANIA, SWEDEN, MALTA, BULGARIA, CROATIA | |||
| ZONE 5 | UNITED KINGDOM | 15 € | 155 € |
| ZONE 6 | NORWAY, SWITZERLAND, GIBRALTAR, ISLE OF MAN, LIECHTENSTEIN, MOROCCO | 25 € | N/A |
| ZONE 7 | ISLANDIA, SERBIA, ISRAEL, NORTH MACEDONIA, TURKEY, MONTENEGRO, KOSOVO, BOSNIA & HERZEGOVINA | 33 € | N/A |
| AMERICA ZONE 1 | USA, CANADA | 30 € | N/A |
| AMERICA ZONE 2 | MEXICO, BRAZIL, PUERTO RICO, ARGENTINA, CHILE, COLOMBIA, PANAMA, URUGUAY | 35 € | N/A |
| ASIA | JAPAN, SINGAPORE, HONG KONG, UAE, SOUTH KOREA, PHILIPPINES, INDONESIA, TAIWAN | 45 € | N/A |
| OCEANIA | AUSTRALIA, NEW ZEALAND | 45 € | N/A |
Please contact us by email - info@ragen.pro - if the destination country is not on the list below before placing your order, so we can help you.
RETURNS & EXCHANGES
If you are not 100% satisfied with your order, you have 14 days to exchange or return your product(s). Size exchange, product exchange, or a full/partial refund are available options. Products must not be used, unwashed, original tags and packaging still attached.
Returns will not be accepted due to wrong size error - only size exchange will be accepted. Please check each product 'Size Guide' before purchasing.
Once your returned products have been checked and inspected, you will receive a refund or exchange e-mail notification.
If you are returning or exchanging any product of purchase, please contact us via email - info@ragen.pro - and you will receive the instructions needed to return or exchange your product(s).
Any delivery charges for returns and exchanges will be paid by the customer. Please take in mind that a refund takes up to 10 business days to be credited back to you.
International custom charges: All products are shipped from our Spain warehouse. Therefore, any orders being shipped internationally may incur customs charges - depending on the weight and value of the parcel and local guidelines. RAGEN is not responsible for these additional fees. The customer receiving the shipment is legally obliged to pay.
In case of return or product exchange, RAGEN will not be responsible for the return or refund of customs fees.
In addition, we cannot confirm whether a customs fee or tariff will be charged at the time of placing an order, as this will depend on whether the parcel is selected for inspection by border control.