FAQ
Where is RAGEN located?
Ragen’s headquarter is located in sunny Seville, South Spain - a nice place for running, cycling, triathlon and other sports.
How do I get in touch with you?
If you have a question, suggestion, complaint, or want to reach out for any other reason, please visit our contact page. We’ll be more than happy to help.
Do I need to create an account to shop with you?
No, you can start shopping straight away and set up your account when you check out - whichever suits you best.
What methods of payment do you accept?
We currently accept major debit/credit cards such as (Visa, Mastercard, Maestro, Amex) and other options - Apple Pay, Google Pay, PayPal, Amazon Pay, and Shop Pay.
This helps simplify the order process while at the same time keeping your information safe and secure.
When will my order be shipped out?
Once your order is completed, it can take between 24 to 72 hours to be shipped. Shortly after you have placed your order, you will receive a confirmation email including your order number and a summary of the products purchased.
If you have not received the confirmation email for your order 24 hours after making the purchase, most frequently the reason is that there has been an error in the email address you provided. In any case, please contact us by email to solve your problem.
When can I start tracking my order?
When your order ships, we’ll send another email that includes the delivery date and tracking number.
Shipping & Returns
Where can products be shipped and how much are the shipping cost to my address?
We offer worldwide shipping. Please refer to the shipping section for more details.
How long does shipping take?
Please refer to the shipping section for estimated delivery times for each region.
What’s your returns policy?
If you are not 100% satisfied with your order, you have 14 days to exchange or return your product(s). Size exchange, product exchange, or a full refund are available options.
Products must not be used, unwashed, original tags, and packaging still attached.
For more information, please visit the returns section of the website.
Products & Sizing
I am not sure which size to order?
All product pages have available specific sizing information. If you are still not certain about which size is right, please use the contact form and we will do our best to help you.
